Refund Policy

Refund Policy

1. There shall be no refund once services have been rendered. A refund request may be made for services not rendered and the approval is subject to case by case basis.
2. In the event of refund, the amount is subject to the chargeable processing fee.
3. Package(s) purchased shall be redeemable for the services specified. Change of services is subject to the Management’s sole discretion.
4. Package(s) purchased cannot be exchanged or redeemed for cash.
5. Package(s) purchased cannot be combined with other promotions, discounts, offers, vouchers and other the equivalent unless otherwise approved by the Management.
6. Kindly email enquiry@drchongclinic.com for any refund request and queries.